Civic Hotel, Autograph Collection®, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery. Bold in concept and loaded with premium amenities and services, the Civic Hotel is the first world-class hotel to be built in Surrey in more than two decades.
The Civic Hotel proudly stands at the intersection of now and next, the icon of a great city centre.
Reporting to the Director of Sales and Marketing, the Temporary Sales Manager (12 month contract) will provide superior customer service, act as an advisor, and sell guest room and food and beverage products and/or services in adherence with business development targets while maximizing operational efficiencies, customer service, and profitability.
Creates and implements a sales plan with measurable objectives that supports the hotels overall strategy. This includes preparing and submitting quarterly and monthly action plans, which include sales campaigns, trade shows, and hotel promotions.
Achieves timely and accurate processing of professional quotes, contracts, reports, and client correspondence by proficiency in administrative duties, including maintaining accurate and organized files and records, and completing documentation related to sales function.
Showcasing the property to new and existing clients, to build and maintain positive and profitable relationships. Conduct site tours as well as virtual, in-person and written presentations.
Completing property RFPs and bids by set deadlines.
Working in tandem with the Catering Services Manager to utilize meeting space as a revenue generator for the entire property.
In collaboration with the sales and revenue management teams, provide recommendations on group & negotiated business travel rates based on market demands and operational costs.
Work cohesively with the hotel leadership team to communicate definite business booked with the details agreed upon to ensure success for our guests through the operations team.
Analyzes sales to determine profitability based on business on the books & opportunities within the market.
Identifies and analyzes competition, both locally and regionally to shift market share to our property.
Maintains industry and professional expertise by participating actively in industry and/or professional events and conferences, reviewing relevant industry communication and analyst reports.
Attends community events and fosters the positive image of the hotel within the community.
Provides guidance to Hotel associates on Sales issues as they relate to the operation.
Other duties as required.
Education & Experience
Diploma or degree in related area preferred
A minimum of 3 years of sales experience in the hotel industry
Required Knowledge, Skills and Abilities
Strong oral and written communication skills are required
Advanced computer skills, experience with Google workspace and sales & event management systems is beneficial (Marriott’s CI-TY preferred)
Professional appearance and attitude
Demonstrates a superior customer service attitude with internal and external contacts
Proven ability and eagerness to sell and meet and set sales and performance targets
Independent, self-starter, with ability to prioritize multiple tasks & competing priorities
An outgoing personality with courteous social skills in group situations
Ability to travel locally
Civic Hotel offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!
Tap below to access our application system.
30 September 2021
1 November 2021