Coast Tsawwassen Inn, owned and operated by Century Group. A premium all-suite hotel, offering 90 comfortable and spacious rooms, banquet rooms, and fitness room. Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.
Reporting to the Front Office Manager, the Guest Service Agent is responsible for operating the switchboard and bell services, greeting and welcoming all guests, and providing superior service for all arriving and in-house guests.
Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours, luggage storage and assisting with reservations
Acts as an ambassador for Coast, including greeting guests and handling basic inquiries
Demonstrates a customer service attitude with internal / external contacts
Handles cash, credit and debit card transactions in accordance with Hotel Policies
Inputs data accurately into the appropriate database
Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
Verifies accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit
Liaise with all departments on a regular basis to ensure efficient and smooth services are provided
Other duties as required
Education & Experience
Grade 12 graduation
Minimum 1 year guest service experience preferably at the Front Desk in a busy hotel environment
Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
1 year related work experience, Hospitality Diploma and/or equivalent combination of education and experience an asset
Required Knowledge, Skills, and Abilities
Advanced communication (oral and written), interpersonal, and customer service skills
Able to work flexible hours (evenings/weekends/holidays)
Knowledge of reservation operating systems is an asset
Beginner level in the use of Gsuite (Google Docs, Sheets etc.)
Professional appearance and attitude
Able to multi-task and demonstrates initiative
Industry-specific certification such as Front Desk Agent (i.e. emerit) is an asset
Bondable, must be eligible to work in Canada
Demonstrates the Coast Core Values at all times
Understands/speaks a second language is an asset
Coast Hotels offers a variety of benefits, including competitive wages & benefits, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!
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4 November 2020
1 December 2020